It is a known fact that customers are of high importance when it comes to the business operations of any service industry type business. Therefore, customers who receive excellent service greatly influence the future success of the business. In fact, “81% of people are more likely to work with a business after receiving good service”. Companies that give priority to the customer experience is expected to generate 60% higher profits than their competitors”.
At UNIPET our mission is “To offer U the ultimate customer experience”, this can only be accomplished by practising excellent customer service to each and every person that does business with us. Therefore, this short training will provide you with an introduction to customer service by investigating some of the tips, best practices and dos and don’ts needed to enhance your customer service skills.

Modules Covered:
Module 1: An Introduction to Customer Service
Module 2: Soft Skills
Module 3: First Impressions
Module 4: Non-Verbal Communication
Module 5: Tone of Voice
Module 6: Dos and Don’ts
Module 7: Dealing with Demanding Customers

COURSE LEARNING OBJECTIVES
By the end of this course, participants will be able to:
• Explain the importance of customer service.
• Identify the soft skills needed for excellent customer service.
• List ways to create a positive impression.
• Improve your nonverbal communication by apply the techniques discussed.
• Provide a better customer service experience on the job.